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How Rooted Works with Apple Business

Team

Rooted Consulting is a proud member of the Apple Consultants Network. We are a Louisiana based company established in 2014. Our team has a broad experience with Desktop Support, Mobile Device Management and server infrastructure management. 

Full List of Certifications

Meet Our Staff

We'd love to hear from you

Christopher Holmes

 

Email

cholmes@rootedconsulting.org

Phone:225.435.4130

Scheduling

https://calendly.com/chris-holmes

Daniel Allen

Email

dallen@rootedconsulting.org

Phone:225.435.4134

Scheduling

https://calendly.com/daniel-allen

Jared Stepp

Email jstepp@rootedconsulting.org

Phone:225.435.4136

Scheduling

https://calendly.com/jared-stepp

Mark Tassin

Email mtassin@rootedconsulting.org

Phone:855.234.7062

Scheduling

https://calendly.com/mark-tassin

How to engage Rooted Consulting

Apple Business Team connects with a lead that might be a good fit for Rooted Consulting.

Apple Business Team reaches out to setup a hand-off call with the Rooted team.

  • Email: support@rootedconsulting.org (Our team works as a unit. Our ticketing system allows us to monitor, manage, and make sure that customers are taken care of. We do not check work emails for support engagements.)

  • A Rooted Consultant is assigned and responds.

  • A call is scheduled with Apple and Rooted Consulting. We use Calendly to schedule appointments. Links for staff are found above

  • To protect customer privacy please don’t include any personally identifiable information. Just let us know you have a lead.

The Customer Hand Off Call

  • During the call please don’t share personally identifiable information.  Rooted Consulting has an onboarding process that gathers any relevant information to engage in a consulting relationship. The customer can share contact information with Rooted Consulting on the kick off call if they choose to.

  • During the call we will Identify customers technology concerns.

  • Discuss high level needs (Deployment, Consulting,  training, etc)

 

  • Identify customer timeline for technical service delivery

  • Schedule Customer kick off call.

Scoping and Estimate

  • Rooted Scope of Work (SOW) created and sent with Estimate for customer review.

  • SOW and Estimate amended, if needed, and customer signs off.

  • Delivery is scheduled.

The Customer Kick Off Call

  • Apple will introduce Rooted as a member of the Apple Consultants Network and as a technical solutions provider. Rooted will then lead the conversation.

  • Rooted Consulting will start with an overview to be sure they understand the customer's goals and needs

  • We will wrap up the call and discuss next steps.

Engagement is Delivered

  • Rooted will engage the customer, document the work performed, and amend SOW if any additional issues occur.

  • Customer will sign the SOW to verify all work has been completed.

  • When the last day of delivery is performed, a Post Engagement Report will be completed. The report will be sent to the Apple Business team and include a summary of the engagement.

  • A customer will receive a Post-Project Review available here

Post Project Report

  • Rooted Consulting will share the post project review with the Apple Business team to share any opportunities for follow up and/or post engagement sales opportunities.