How Rooted Works with Apple Business

Team

Rooted Consulting is a proud member of the Apple Consultants Network. We are a Louisiana based company established in 2014. Our team has a broad experience with Desktop Support, Mobile Device Management and server infrastructure management. 

Full List of Certifications

Info On The Go!

At Rooted Consulting we want to make sure you can get the information you need in the easiest way possible. We have created a video on How Rooted Consulting Works With the Apple Business Team. 

Meet Our Staff

We'd love to hear from you

Christopher Holmes

 

Email

cholmes@rootedconsulting.org

Phone:225.435.4130

Scheduling

https://calendly.com/chris-holmes

Daniel Allen

Email

dallen@rootedconsulting.org

Phone:225.435.4134

Scheduling

https://calendly.com/daniel-allen

Jared Stepp

Email jstepp@rootedconsulting.org

Phone:225.435.4136

Scheduling

https://calendly.com/jared-stepp

Mark Tassin

Email mtassin@rootedconsulting.org

Phone:855.234.7062

Scheduling

https://calendly.com/mark-tassin

How to engage Rooted Consulting

Apple Business Team connects with a lead that might be a good fit for Rooted Consulting.

Apple Business Team reaches out to setup a hand-off call with the Rooted team.

  • Email: support@rootedconsulting.org (Our team works as a unit. Our ticketing system allows us to monitor, manage, and make sure that customers are taken care of. We do not check work emails for support engagements.)

  • A Rooted Consultant is assigned and responds.

  • A call is scheduled with Apple and Rooted Consulting. We use Calendly to schedule appointments. Links for staff are found above

  • To protect customer privacy please don’t include any personally identifiable information. Just let us know you have a lead.

The Customer Hand Off Call

  • During the call please don’t share personally identifiable information.  Rooted Consulting has an onboarding process that gathers any relevant information to engage in a consulting relationship. The customer can share contact information with Rooted Consulting on the kick off call if they choose to.

  • During the call we will Identify customers technology concerns.

  • Discuss high level needs (Deployment, Consulting,  training, etc)

 

  • Identify customer timeline for technical service delivery

  • Schedule Customer kick off call.

Scoping and Estimate

  • Rooted Scope of Work (SOW) created and sent with Estimate for customer review.

  • SOW and Estimate amended, if needed, and customer signs off.

  • Delivery is scheduled.

The Customer Kick Off Call

  • Apple will introduce Rooted as a member of the Apple Consultants Network and as a technical solutions provider. Rooted will then lead the conversation.

  • Rooted Consulting will start with an overview to be sure they understand the customer's goals and needs

  • We will wrap up the call and discuss next steps.

Engagement is Delivered

  • Rooted will engage the customer, document the work performed, and amend SOW if any additional issues occur.

  • Customer will sign the SOW to verify all work has been completed.

  • When the last day of delivery is performed, a post engagement Survey is sent to the customer. A link to the survey is available here

Post Project Report

  • At the end of the engagement Rooted sends a survey to the customer to get feedback on the experience. Rooted then takes that survey with our notes from the engagement and do a post project review with the Apple Business Team. Discussing how the project went, any needed follow up or any future sales opportunities.

©2019 by www.rootedconsulting.org. Proudly created with Wix.com