Picking The Right Consulting Group.
It’s important to know that every customer has unique needs. There is no such thing as a one size fits all technical consulting group. We will be the first to say that we aren’t a good fit for some customers and that’s ok. When you pick a consultant, make sure they align with your values, specialize in your needs and have the structure to deliver service consistently. To help you get to know us better we provide a Service Level Agreement, Fee Schedule, Support Agreement, Certification listing, Service Offerings on our site. We do this so you can get to know our company before you make a commitment.
People Oriented Consultants
We believe everything starts with the customer relationship. It will always be at the center of who we are and what we do. We have found that there are a lot of smart and technical people out there. We have met a lot of relational people too. We only hire staff who can do both. We want smart and caring. As we see it, we are supporting you as you implement technology. That means listening, guiding and be there for you when you need us.
Process Driven Workflows
Consulting is a messy business. We take the difficult and turn it into something that is manageable. This doesn't happen organically. We dedicate a significant amount of energy implementing and refining good practices when running our business. We chose to do the right thing for customer even though it has been hard work. We develop Standard Operating Procedures for every single offering. This ensure you get quality service for any staff member at any time.
Producing Customer Success
We are in your corner. We work really hard before, during and after projects to make sure you are in a good place. We don't rest until we get you past the finished line. Customer success begins by having consultants who have the requisite experience to do the job. It also means that we as a team have to set the right expectations. We think starting our work open and honest is the way to go. We encourage forward momentum with technology and we share concerns when we think something could hurt you from reaching your goals.
We feel that exposure to great training creates an opportunity for our team to elevate the level of service we provide. Our team is deeply committed to professional development. While certifications are important to us, it’s what refines and changes us that really matters.Taking courses and attending conferences is all about growth. A full listing of our qualifications is available at http://certification.rootedconsulting.org
Proud Member of the
Apple Consultants Network
The Apple Consultants Network is made up of independent, local companies offering IT services and solutions based around Apple products for small and medium businesses. Apple Consultants are here to help you identify the best technology for your small or medium business, and to ensure your IT solutions are set up, configured, and supported correctly. We have been members since 2008 and our CEO served on their Advisory Council for three years.