Rooted Consulting
Support
Keeping you and your business firmly planted
Rooted Consulting understands that every business has a unique set of needs, so we have created unique support packages. From basic monitoring to prepaid service agreements, we’re sure we have a plan to fit your company’s needs. These packages can be used in conjunction with one another or stand alone. Our goal is to be there to help you when you need it most.
Consulting
Consulting support is our way of meeting our clients’ need on a per instance basis.
Monitoring
Our Monitoring software is a background application which checks your computer at a set frequency and notifies our ticketing system. This active monitoring allows us to take proactive measures when problems arise and provides you peace of mind.
*For a more comprehensive plan with pre-set hours and greater discounts, upgrade to our Support Agreement.
**We offer a free 30 day trial of our RootedCare monitoring service. Speak to a consultant for details.
Support Agreements
Our retainer plans are for clients who would prefer to pay a fixed amount each month at a discounted rate. In return, we provide monitoring, phone support, remote support, and-or staff onsite weekly. Retainers do not cover the costs of implementing new technologies, as these are project based. However we do offer special project pricing as a value added feature of this plan.
Project Rates
Have a big project? Let us help you knock it out. We offer a discounted rate of $99 per hour for projects with 10 hours or more of pre-paid time. Call today and let us know how we can help on your next project. We look forward to working with you.
FLEXdesk
FLEXdesk is our affordable HelpDesk service that can be purchased stand alone or bundled with our support agreements. It’s goal is to provide Tier 1 and Tier 2 support. We provide FLEXdesk to our Rooted customers who don’t have a high enough demand for onsite services. We also provide this as an outsourced HelpDesk that other consultants can rebrand as there own.
