Support

Our monitoring and support plans prevent lost data and limit downtime.

Rooted Consulting, understands that every business has a unique set of needs so we have created unique support packages. From basic monitoring to prepaid service agreements, we’re sure we have a plan to fit your company’s needs. These packages can be used in conjunction with one another or stand alone. Our goal is to be there to help you when you need it most. To find out more about these services, follow the links or contact us to schedule a consultation.

Consulting
Consulting support is our way of meeting our clients’ need on a per instance basis. We bill at

  • OnSite: $150 an hour
  • Remote: $35 for every 15 minutes

To Learn more about setting up and appointment click here.

Monitoring
Our Monitoring software is a background application which checks your computer every 2 hours and alerts our server. This active monitoring allows us to take proactive measures when problems arise.  It lets us know that your backups are current and provides you peace of mind which is often difficult to find when working with computers.

  • RootedCare (Great for Residential and Small business)
    • Clients computers: $10 per device per month for up to 20 devices.
    • Server: $50 per server per month.
  • RootedCare+ (Great for SMB, Education and Enterprise)
    • Unlimited site wide monitoring for client computers and servers.
    • Discounted rate of $120 an hour on all consulting work.
    • We can attach pre-set hours for regular checkups. Customer normally use 1-3 hours in this plan. For a more comprehensive plan with pre-set and higher discounts upgrade to our Support Agreement.

*We offer a free 30 day trial of our RootedCare monitoring service. Speak to a consultant for details.

**If you want to learn more about what we monitoring click here to visit our Monitoring page.

Support Agreements
Our retainer plans are for users who would prefer to pay a fixed amount each month. Unlike our regular consulting billing, companies who implement retainers our team to provide great customer services for the entire organization. In return, we provide monitoring remote/ phone support and staff onsite weekly to maintain the systems you have in place. Retainers do not cover the costs of implementing new technologies. These are typically project based initiatives.  However we do offer special projecting pricing as a value added feature of this plan.

  • Unlimited site wide monitoring for client computers and servers.
  • Discounted rate of $99 an hour on all consulting work.
  • This plan includes built in hours of pre-set time for remote support and onsite checkups. We normally start this plan at four hours a month.
  • Additional services can be added to this plan. Visit our services page to find out more.

Project Rates:
Have a big project?  Let us help you knock it out. We offer a discounted rate of $99 an hour for projects with 10 hours or more of pre-set time. Call today and let us know how we can help on your next project. We look forward to working with you.

Need help today? Give us a ring at 855.234.7062 or e-mail support@rootedconsulting.org