Rooted Consulting understands that every business has a unique set of needs, so we have created unique support packages. From basic monitoring to prepaid service agreements, we’re sure we have a plan to fit your company’s needs. These packages can be used in conjunction with one another or stand alone. Our goal is to be there to help you when you need it most.

Consulting

Consulting support is our way of meeting our clients’ need on a per instance basis.

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    OnSite: $150 an hour
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    Remote: $35 for every 15 minutes
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    Click here to submit a ticket or schedule an appointment.

Monitoring

Our Monitoring software is a background application which checks your computer at a set frequency and notifies our ticketing system. This active monitoring allows us to take proactive measures when problems arise and provides you peace of mind.

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    RootedCare (Great for Residential and Small business)
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    Client computers: $10 per device per month
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    Server: $50 per server per month.

*For a more comprehensive plan with pre-set hours and greater discounts, upgrade to our Support Agreement.

**We offer a free 30 day trial of our RootedCare monitoring service. Speak to a consultant for details.

Support Agreements

Our support agreements are for clients who would prefer to pay a fixed amount each month at a discounted rate. In return, we provide phone support, remote support, and-or staff onsite weekly. Support agreements do not cover the costs of implementing new technologies, as these are project based. However we do offer special project pricing as a value added feature of this plan.

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    In this plan we offer a discounted rate of $99 per hour for pre-set hours determined at the beginning of the agreement with a discounted rate of $120 per hour for any overages.
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    This plan includes pre-set time for FLEXdesk, remote support and onsite checkups. 
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    Plans start at ten hours per month.
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    Additional services can be added to this plan. Speak with a consultant to find out more.

Project Rates

Have a big project? Let us help you knock it out. We offer a discounted rate of $99 per hour for projects with 10 hours or more of pre-paid time. Call today and let us know how we can help on your next project. We look forward to working with you.

FLEXdesk

FLEXdesk is our affordable HelpDesk service that can be purchased stand alone or bundled with our support agreements. FLEXdesk provides Tier 1 and Tier 2 remote support. We provide FLEXdesk to our Rooted customers who don’t have a high enough demand for onsite services. We also provide this as an outsourced HelpDesk that other consultants can rebrand as there own.

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    This plan includes pre-set time for FLEXdesk support calls.
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    Client and server monitoring can be purchased at the standard RootedCare rate.
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    Tier 3 remote or onsite support is available at the standard rate.
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    Discounts for projects are available.

Locations

Lafayette

Baton Rouge

Lake Charles

Morgan City

Click to download our remote software.