Support

Our monitoring and support plans prevent lost data and limit downtime.

Rooted Consulting understands that every business has a unique set of needs, so we have created unique support packages. From basic monitoring to prepaid service agreements, we’re sure we have a plan to fit your company’s needs. These packages can be used in conjunction with one another or stand alone. Our goal is to be there to help you when you need it most. To find out more about these services, follow the links or contact us to schedule a consultation.

Consulting
Consulting support is our way of meeting our clients’ need on a per instance basis. We bill at

  • OnSite: $150 an hour
  • Remote: $35 for every 15 minutes

To learn more about setting up and appointment click here.

Monitoring
Our Monitoring software is a background application which checks your computer every hour and notifies. This active monitoring allows us to take proactive measures when problems arise.  It lets us know that your backups are current and provides you peace of mind.

  • RootedCare (Great for Residential and Small business)
    • Client computers: $10 per device per month for up to 20 devices.
    • Server: $50 per server per month.
  • RootedCare+ (Great for SMB, Education and Enterprise)
    • Unlimited site wide monitoring for client computers and servers.
    • Discounted rate of $120 per hour on all consulting work.
    • We can attach pre-set hours for regular checkups. Customer normally use 1-3 hours in this plan.

*For a more comprehensive plan with pre-set hours and greater discounts, upgrade to our Support     Agreement.

**We offer a free 30 day trial of our RootedCare monitoring service. Speak to a consultant for details.

***If you want to learn more about what we monitor, click here.

Support Agreements
Our retainer plans are for clients who would prefer to pay a fixed amount each month at a discounted rate. In return, we provide monitoring, phone support, remote support, and-or staff onsite weekly. Retainers do not cover the costs of implementing new technologies, as these are project based. However we do offer special project pricing as a value added feature of this plan.

  • Unlimited site-wide monitoring for client computers and servers.
  • Discounted rate of $99 per hour on all consulting work.
  • This plan includes pre-set time for remote support and onsite checkups. We normally start this plan at four hours per month.
  • Additional services can be added to this plan. Visit our services page to find out more.

Project Rates:
Have a big project?  Let us help you knock it out. We offer a discounted rate of $99 per hour for projects with 10 hours or more of pre-set time. Call today and let us know how we can help on your next project. We look forward to working with you.

Need help today? Give us a ring at 855.234.7062 or e-mail support@rootedconsulting.org