We currently charge $150 per hour for our expertise in helping you get the most of your device. It has always been our policy to provide follow up support to any billable work we provide. The best way to get support is through our ticketing system. Just send an email to firstname.lastname@example.org and a staff member will be in touch shortly.
Our primary method of support is on-site consultation in your office or home. For on-site visits, the time is measured from when we leave our office to when we leave yours. There will be a one hour minimum charge for on-site work. Rest assured that once onsite, if the problem can be addressed in just a few minutes, we’ll be happy to answer any other questions or share with you tips and tricks to stay productive with your device.
Since 2003, we have been using remote support software to help provide quick fixes right from our offices. Phone support is also becoming more and more relevant, as we can often resolve many issues with 10-30 minutes over the phone.
Remote support sessions, as well as in-depth support conversations, will be billed in 15 minute increments.
We thank you for your time, and look forward to helping you should the need arise.