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The Rooted Support Process

Submit A Ticket

  • A Consultant will be with you shortly. 

Get Support

  • Consultant is assigned your ticket

  • Unique Calendarly Link allows you to choose the support day and time with that consultant. 

  • Download our remote support screen sharing tool available at

      Teamviewer.rootedconsulting.org

  • Please provide your consultant the best number to be reached at. 

Processing Payment

  • Support agreement customers are billed monthly.

 

  • Per-instance support is billed and collected at time of service delivery. 

Step 1

Step 2

Step 3

 
 
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See what our clients are saying about us

 

The Bayou Church has been very pleased with the service and support provided by Rooted Consulting. They have provided a great on-site presence for our staff and have been able to answer questions as they arise. They have resolved many of our IT issues and continue to work with us to plan and grow our IT infrastructure. We would highly recommend Rooted Consulting.

The Bayou Church

 

How engage customers

At Rooted Consulting we think have great customer relationships are important. Every customer reviews and signs a service level agreement so you know exactly what you are getting when you engage our team. 

sla.rootedconsulting.org

If your looking for more from our team we offer Support Agreements that help us get in front of issues and make sure you are staying productive. 

agreement.rootedconsulting.org

It's important to understand how our team bills for our services. We have put together a document that outlines what we offer and how we bill. 

feeschedule.rootedconsulting.org

 
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